FAQ
Original Paintings & Fine Art Prints
Original Paintings
- Will be shipped within 2 business days directly from my studio.
- If an artwork is in exhibition, you will be notified to arrange for later delivery date.
Fine Art Prints
- Sold through Prints & Fine Art website, please check out its FAQ.
Glass & Aluminum Metal Art Prints
Print On Demand
- All glass and aluminum metal art prints are created by me.
- Limited edition will come with signed certificate via email.
- All art prints come with hanging wire ready to be hung.
Processing & Shipping Time
- Glass art print requires 5-10 business days to process, tracking number will be emailed once shipment is ready.
- Aluminum metal art prints will require 7-14 to process. Tracking number will be emailed when shipment is ready.
- All in-stock artworks will take 2 business days to be processed then shipped.
Refund Return & Exchange
Due to the nature of our products, all sales are final. As we are selling unique and original works of art, we cannot offer refunds or exchanges once a purchase has been made. This policy helps protect the integrity and value of the artwork, ensuring that each piece remains in pristine condition for its new owner.
Anything purchases made on Prints & Fine Art, please follow its Refund & Return policies.
Why We Do Not Offer Refunds
- Originality and Uniqueness: Each piece of art we sell is original and often one-of-a-kind. Once an artwork is sold, it cannot be returned to our inventory without compromising its originality and value.
- Handling and Care: Art requires careful handling and specific conditions to maintain its quality. Once an artwork leaves our premises, we cannot guarantee that it will be returned in the same condition.
- Investment Value: Art is not only a product but also an investment. The value of art can appreciate over time, and a no-refund policy ensures the stability and integrity of this investment.
Exception - Damaged Artwork
We understand that sometimes issues may arise during shipping. If your artwork arrives damaged, please follow these steps:
- Provide Proof: Take clear photos or videos of the damaged artwork and the packaging it arrived in.
- Contact Us: Send the proof to us at [contact email] or [contact phone number] within 72 hours of receiving the artwork.
- Resolution: Based on the proof provided, we will offer either store credit or a gift card of the same value to you.
Return & Exchanges
Unfortunately, I do not accept returns or exchanges of any kind.
CARE AND MATERIALS
How To Care For Glass And Metal Prints?
Please use microfiber cloth and:
- Use 7th generation glass cleaner for glass prints.
- Use Novus Plastic Polish for aluminum prints.
How To Care For Archival Fine Art Prints And Canvas Prints?
Please use UV treated glass frame for archival paper and woven canvas prints, and do not hang art print facing the sun directly.
Didn't find what you were looking for? Feel free to contact us at any time!